Shipping policy

Thank you for shopping with TEAMJOY STELLAR HARMONY LLC. We take every step to ensure your consumer electronics order is prepared correctly, arrives in good working condition, and is delivered to you within a reasonable timeframe.

1. Order Processing Time

Upon receiving your order confirmation, our warehouse team picks, inspects, and securely packs each item within 1 to 7 business days, excluding weekends and official public holidays. Every package goes through a standard verification step to confirm the product, quantity, and included accessories match your order before it is sealed for dispatch. During sales promotions, seasonal rushes, or unexpected surges in incoming orders, preparation may take slightly longer, and we will email you in advance if a significant delay becomes likely. Orders placed after the daily cutoff, or over weekends and holidays, are queued and begin handling on the next business day.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated automatically based on the parcel's weight, size, and your destination address, and the total is clearly displayed at checkout before payment is completed. Our standard shipping option carries an estimated delivery time of 15 business days from the date the order leaves our facility. These delivery windows are estimates rather than firm guarantees. Actual transit may be affected by carrier backlogs, customs inspection procedures, severe weather events, remote-area routing constraints, holiday congestion, or other logistical circumstances that are outside our direct control.

3. Shipment Confirmation and Order Tracking

After your order is handed over to the carrier, we will send you a shipment confirmation email containing the carrier name, your tracking number, and a link to follow the parcel's progress. Tracking details typically become available in the carrier's system within 24 to 48 hours after shipment, so it is normal for the tracking page to show limited movement during this initial window. Once active, you can check status updates at any time by entering the tracking number on the carrier's official website. We recommend checking once a day rather than refreshing constantly, since scan events are recorded in batches at sorting hubs along the route.

4. Incorrect Address Disclaimer

Customers are responsible for verifying that their shipping address is complete and accurate at the time of checkout, including street number, apartment or unit details, city, state, and ZIP code. TEAMJOY STELLAR HARMONY LLC cannot be held responsible for parcels delivered to an address that the customer entered incorrectly, incompletely, or to an outdated location. If a package is returned to us because of an address error on the customer side, additional reshipping fees will apply before the item can be sent out again. Once a parcel has been dispatched, we are unable to reroute it to a different address.

5. Lost or Damaged Packages

If your parcel does not arrive by the estimated delivery date, please contact our support team within 2 days of that expected date so we can open a tracer investigation with the carrier. Should your order arrive with visible external damage, missing components, or a functional defect upon opening, please reach out to us within 24 hours of delivery and attach clear photographs showing both the outer packaging and the product from multiple angles. Each claim is reviewed individually, and we will coordinate with the carrier and you to reach a fair resolution as quickly as the situation allows.

6. Apparel Care and Usage Notice

Electronic devices should be operated, charged, cleaned, and stored in accordance with the user manual supplied with each product. TEAMJOY STELLAR HARMONY LLC is not liable for damage caused by unauthorized disassembly or repair, exposure to liquids, extreme heat or cold, use of incompatible chargers or cables, accidental drops, impacts, or any other misuse outside normal daily operation. We recommend keeping devices dry, away from direct sunlight, using only approved accessories, and following the manual to maintain safety, performance, and product lifespan over time.

7. International Shipping and Customs Notice

For shipments crossing international borders, import duties, customs taxes, brokerage fees, or other clearance charges may be imposed by the destination country's authorities. These amounts are collected locally and are the sole responsibility of the recipient; they are not included in the product price or the shipping cost shown at checkout. Because the exact figure depends on local tariff regulations and the declared value of the package, we are unable to estimate it in advance. Customers are encouraged to contact their local customs office for more information before completing an international order.

8. Contact Information

If you have any questions, concerns, or feedback regarding this Shipping Policy, please reach out to our customer support team using the contact details listed below. We aim to respond to every message as promptly as possible during regular business hours and appreciate your patience while we look into your case. For the fastest resolution, please include your order number, product name, relevant tracking information, and any supporting photographs in your message so we can assist you efficiently without unnecessary back-and-forth.

Company Name: TEAMJOY STELLAR HARMONY LLC
Email: support@kestralwire.com
Phone: +1 508-834-3088
Physical Address: 233 5th Ave, Clay City Kentucky 40312, United States